Warranty Policies
GOW PLUS
At GOW PLUS, we believe in the quality and durability of our products. That's why all our folding beds come with a warranty that gives you peace of mind and confidence in your purchase.
1. Scope of the warranty
The warranty is valid for 4 years from the date of purchase.
It covers the solid wood structure, the lacquered MDF cabinet and the gas damper mechanisms.
The fabric upholstered headboard comes with a 1-year warranty as it is a piece subject to everyday wear.
2. What the warranty covers
Manufacturing defects in materials and processes.
Failures in the opening and closing mechanisms.
Structural damage not attributable to misuse.
3. What is not covered by the warranty
Damage caused by improper use, impacts or exposure to excessive moisture.
Natural wear and tear of finishes, upholstery or surfaces due to normal use.
Modifications or repairs carried out by personnel not authorized by GOW PLUS.
4. Procedure to validate the guarantee
Contact our support team via WhatsApp Business or email.
Present proof of purchase and a brief description of the problem.
Our team will evaluate the case and, if appropriate, coordinate a repair, replacement of parts, or replacement of the product.
5. Additional observations
The warranty is non-transferable and applies only to the original purchaser. At GOW PLUS, we are committed to providing you with products with soul, quality, and support so you can enjoy your home with complete confidence.
